FAQ

 We never ever tired to get a questions. 

 

Frequently Asked Questions

 

Where to you ship? Toby & Molly delivers free of charge to the 48 contiguous states of the USA. If you live outside the 48 contiguous states, please email at hello@tobyandmolly.com for a shipping quote.

How long does shipping take? Orders ship via Fedex Ground and can take 5-7 business days for delivery. Fedex tracking number will be emailed to you after your order ships, usually 1~2 business days after the order is placed. Using this tracking number on Fedex.com, you will be able to see when the item is being delivered.

Do you ship international? International shipping option is currently unavailable, but we will work on it! 

Can I wash the cover? Yes, the outer and inner covers are machine washable. Please use mild detergent and wash in cold water. We recommend line drying, but you can also tumble dry in low temperature. The outer cover is designed to be slightly larger than the insert. It will shrink on first wash to fit the insert better.

Can I wash the memory foam fill? Please do not attempt to wash the memory foam fill. If the foam gets wet for any reason, please be sure to dry it completely before putting in the cover.

Is Pet Bed Cover water proof? The cover is not water proof. However, the bed is built with three layers of covers that are easy to remove and wash.

 

Warranty