We always work hard to make you happy! ;-)

Limited Warranty


Warranty: Toby & Molly Pet Products are covered by a 5year limited warranty. Toby & Molly warrants that all Toby & Molly-brand products will be free from defects in material and workmanship that may compromise the product quality for 5 year from the date of delivery to the original consumer purchaser. This warranty covers only the original consumer purchaser for as long as he/she owns the product, and is not transferable.

Warranty Exclusions and Limitations: This warranty applies only to the Toby & Molly-brand products that are sold in the United States, Puerto Rico and the U.S. Virgin Islands, and only when purchasers, who purchased them from Toby & Molly or authorized retailers as new products, have properly used them. Proper use means that the product was not abused, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.

Pet Bed & Cover manufacturing defects include: (a) seams coming apart; and/or (b) mis-shaped products when new or within the first 30 days of use.

Pet Bed & Cover manufacturing defects DO NOT include: (a) comfort preference; (b) loss of loft, firmness or shape after 30 days of use; (c) cosmetic changes that naturally occur over time, including color or pills, which can accumulate over time; and/or (d) pet bed that may have been soiled, dampened, burned or otherwise abused.

Pet Bed Frame manufacturing defects include: (a) broken support structures that do not adequately provide a firm, rigid and flat surface for the pet bed.

Pet Bed Frame manufacturing defects DO NOT include: (a) cosmetic changes that naturally occur over time, including color, scratch or peels, which can accumulate over time; and/or (b) Pet Frame that may have been soiled, dampened, burned or otherwise abused. 

Implied Warranties. ANY IMPLIED WARRANTIES WHICH THE PURCHASER MAY HAVE ARE LIMITED IN DURATION TO 5 YEAR FROM DATE OF DELIVERY TO THE ORIGINAL PURCHASER. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Warranty Performance. During the warranty period, Toby & Molly will, at its option, repair or replace any covered product that is defective. Any replacement will be for the same item and size that you originally purchased. However, Toby & Molly reserves the right to substitute comparable materials or models and does not guarantee that the replacement part will match the existing piece or product. Replacement of one piece or part of the product does not constitute Toby & Molly’s agreement to replace other pieces or parts. The warranty period does not get extended from the original purchase date if replacement pieces or parts are required. Toby & Molly will not provide a refund if you do not accept the repair or replacement.

Warranty Service. To obtain service under this warranty, you should notify the selling retailer or Toby & Molly in writing or email at hello@tobyandmolly.com. An original sales receipt is required to establish the start date of this warranty. In this process of investigating warranty claims, Toby & Molly may request that you send photographs and/or descriptions that show or explain the claimed defect. If a request for a photograph is made by Toby& Molly, it is your responsibility to send photographs that clearly show the claimed defect. Toby & Molly reserves the right to reject the warranty claim if the photographs or information provided are unsatisfactory.

In the event the product needs to be inspected by Toby & Molly, the transportation cost or removal cost will be borne by the purchaser until such time as Toby & Molly determines that a claim is valid. If the product is defective, Toby & Molly will bear all transportation or removal costs to Toy & Molly and back to the purchaser.

Please maintain this Limited Warranty in a safe place along with your original dated sales receipt that indicates you are the original purchaser

Limitation of Liability: Repair or replacement of a defective product, or refund of the purchase price, shall be the sole remedy of the purchaser under this warranty, and in no event shall Toby & Molly be liable for incidental or consequential damages, losses or expenses. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Legal Rights. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.


68 Division Street
San Francisco, CA 94103


Returns FAQ